Shipping Policy

Orders are processed and shipped with care to ensure that candle and candle holder products arrive safely.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing time may be slightly longer during high demand periods, promotions, or festive seasons.

2. Shipping Time

Estimated delivery times may vary depending on the delivery location:

• Standard Shipping: 4–8 business days
• Remote or rural locations may require additional delivery time.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be calculated at checkout based on the delivery location and order value.
• Occasionally, free shipping offers may be available during special promotions.

4. Order Tracking

Once your order has been shipped, a tracking number or shipping update will be provided (if available). This allows you to monitor the delivery status of your order.

5. Delivery Issues

Please ensure that the shipping address and contact information are entered correctly at checkout. Incorrect or incomplete addresses may lead to delays or failed deliveries.

If a package is returned due to incorrect address details or failed delivery attempts, additional shipping charges may apply for reshipping.

6. Damaged Packages During Transit

If your order arrives damaged or broken during shipping, please contact customer support within 48 hours of delivery and provide:

• Order number
• Clear photos of the damaged product and packaging

This will help in arranging a replacement or resolving the issue quickly.

7. Shipping Support

For any questions regarding shipping, delivery, or order status, please contact customer support:

lavishcandleshs@gmail.com

Support requests are usually responded to within 24–48 business hours.